Refund policy

Returns 

I accept returns on most items.

You have 14 days from receiving your order to request a return. Once approved, items should be sent back within 14 days. Items must be returned in their original condition and packaging.

To start a return, please email hello@ebbandevergreen.co.uk with your order number.

Return postage is the responsibility of the customer unless the item is faulty.

Non-returnable Items

• Made-to-order pieces (including custom ring sizes)
• Earrings (for hygiene reasons)
• Whoopsie Daisy Collection

Refunds

Once your return is received and checked over, I will notify you and process your refund to your original payment method.

Faulty or damaged items:
If your item arrives damaged or there is an issue, please contact me within 48 hours of delivery with photos, and I will resolve this for you.